Versand

SHIPPING POLICY

Last updated: 11 September 2026

1. SHIPPING DESTINATIONS

We ship to the destinations available for selection during checkout.

Orders may be fulfilled through international fulfilment partners or warehouses, including warehouses located outside the European Union.

2. SHIPPING COSTS

Applicable shipping costs are displayed during checkout before you submit your order.

For deliveries outside the European Union, customs duties, import taxes or local handling charges may apply unless expressly stated to be included.

Where permitted by applicable law, such charges imposed by the destination country are the responsibility of the recipient.

3. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment confirmation.

Processing may take longer during unusually high demand, public holidays or exceptional circumstances.

4. ESTIMATED DELIVERY TIMES

European Union: Approximately 7–15 business days

Outside the European Union: Approximately 10–30 business days

More specific delivery estimates may be displayed on the product page or during checkout.

Delivery times are estimates unless a binding delivery date has expressly been agreed.

Mandatory statutory rights relating to delivery remain unaffected.

5. TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking updates may take up to 72 hours to become available.

6. DAMAGED, INCORRECT OR INCOMPLETE ORDERS

If your order arrives damaged, incorrect or incomplete, please contact:

modspeaker.team@gmail.com

Please include your order number and, where useful, photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with your statutory rights.

7. TRANSPORT RISK

For consumer orders, statutory provisions governing the transfer of risk apply.

Where delivery is arranged by us, the risk of loss or damage generally remains with us until the goods are delivered to you or to a third party designated by you, subject to applicable statutory exceptions.

8. DELIVERY DELAYS

Deliveries may occasionally be delayed due to customs procedures, carrier disruptions, weather conditions or other logistical circumstances.

If a shipment is delayed, we will assist with tracking and resolving the matter.

Mandatory statutory rights relating to delayed or failed delivery remain unaffected.